Privacy Policy — Delizas.com

Effective date: 21.11.2025

Company: EXACT MEDIA (operator of Delizas.com)

Welcome to Delizas.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with, and your rights.

1. Scope

This Privacy Policy applies to information collected about users of Delizas.com and any services, apps, and features we provide under the Delizas brand. By using our website or services, you accept the practices described in this policy.

2. Key definitions

Personal Data / Personal Information: Any data that can identify you as an individual (for example: name, phone number, email, delivery address).
Processing: Any operation or set of operations performed on Personal Data (collection, storage, use, sharing, deletion).
Data Fiduciary / Controller: EXACT MEDIA (the company operating Delizas.com).

3. Information we collect

We collect the following types of information to provide and improve our services:

a. Information you give us

Name, email address, phone number
Delivery address and billing address
Payment details required to complete transactions (note: we do not store full card numbers; payment is processed by secure third-party payment providers)
Account username and password (if you create an account)
Order history and preferences
Communications you send to us (support messages, reviews, feedback)

b. Information we collect automatically

Device and browser information (IP address, device identifiers, browser type)
Usage data (pages visited, time spent, clicks)
Location data needed to fulfill deliveries (with your consent or when necessary to perform the contract)
Cookies and similar tracking technologies

c. Information from third parties

Payment processors (payment confirmation and masked payment identifiers)
Delivery partners (real-time delivery status)
Analytics and advertising partners (aggregated or pseudonymised analytics)

4. How we use your information

We use your information for the following purposes:

To create and manage your account and process orders
To take and fulfill your orders (including delivery and invoicing)
To process payments and prevent fraud
To send order updates, confirmations, and customer service messages
To improve, personalize and optimise our services and website
To provide targeted offers, marketing communications (with your consent where required)
To comply with legal obligations and protect our rights

5. Legal basis for processing

Where applicable under law, we rely on the following legal bases to process personal data:

Performance of a contract: processing necessary to deliver goods and services you ordered (e.g., delivery address, order details)
Consent: where you have explicitly consented (e.g., for marketing communications or precise location tracking)
Legal obligation or legitimate interests: where we need to comply with the law or pursue legitimate business interests balanced against your rights.

6. Cookies and tracking technologies

We use cookies and similar technologies to make our site work, to analyse usage, and to show relevant content and offers. You can manage cookie preferences through your browser settings or our cookie consent tool where available.

7. Sharing and disclosure of personal information

We may share your personal information in the following ways:

Service providers & subprocessors: payment processors, delivery partners, hosting providers, analytics and marketing platforms
Business transfers: if we merge, are acquired, or sell assets, your data may be transferred as part of that transaction
Legal & safety reasons: to comply with legal requests, law enforcement, or to protect rights, property or safety

We require third-party service providers to use reasonable security practices and only process data for the purposes we specify.

8. Payment information

We use third-party payment processors to accept payments. These providers may collect and store payment card information. We do not store full payment card numbers on our servers. Please review the privacy policy of the payment processor you use.

9. Data security

We implement administrative, technical, and organisational measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration. Examples include access controls, encrypted connections (HTTPS), and secure servers. While we strive to protect your data, no system is completely secure — absolute security cannot be guaranteed.

10. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary by data type (for example, order records may be retained for financial and tax compliance purposes).

11. International transfers

Your information may be stored and processed in India and in other countries where our service providers operate. When transferring data across borders, we will take steps to ensure an adequate level of protection as required by applicable law.

12. Children’s privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child without parental consent, we will take steps to delete it.

13. Your rights

Depending on applicable law, you may have the following rights regarding your personal information:

Right to access the personal data we hold about you
Right to correct or update inaccurate data
Right to request deletion (right to be forgotten) subject to legal and contractual obligations
Right to withdraw consent where processing is based on consent
Right to data portability, where applicable
Right to lodge a complaint with the relevant supervisory authority

14. How to exercise your rights

To exercise any of the rights above, please contact us at the details below. We will respond within the timeframe required by applicable law.

15. Grievance officer / Contact us

If you have questions, concerns, or would like to exercise your rights, please contact our privacy team:

Exact Media / Delizas Foods
Email: privacy@delizas.com
Address: 29-1385/3 Kakatiya Nagar Neredmet Malkajgiri 500056
Phone: 7997995161

If you are not satisfied with our response, you may have the right to file a complaint with the Data Protection Board or other applicable authority under local law.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we will provide a prominent notice on our website and update the “Effective date” above.

17. Additional information for India (regulatory note)

Delizas.com operates in India and seeks to comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 and related rules and guidance. This Privacy Policy is drafted to reflect common obligations under those laws, such as providing notice, maintaining reasonable security practices, honoring data subject rights, and cooperating with regulatory authorities.

Last updated: 21.11.2025

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